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WOOCS v.2.3.0

Orders & Gift orders

  • Do I need an account to make an order?

Signing up for an account is not necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available. We often have promotions that are specifically for “followers” and registered users.

  • Is it sure you have received my order?

I send the confirmation email of your order pretty speedily after purchase, so if it hasn't landed in your inbox, check your spam/junk folder just in case! This way you are sure that your order is placed and the process has started. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please drop me a message to retrieve the order information.

  • When will my order be ready to ship?

I ship orders on Mondays - Fridays and I don't operate on public holidays. I always aim to post your order as quickly as possible (usually within 1-2 business days). Orders placed on Friday or during weekend will ship the following Monday.

  • Can I cancel or change my order?

You can send an e-mail about the change or cancellation. If your order has not shipped yet, of course we can change or cancel it ☹ This means you can surely request a cancellation within 24 hours of purchase. Otherwise, I can assist you with returning your order once you have receive it.

  • Can I fast track my order?

Unfortunately I cannot fast track an order for you as I’m trying to pick, produce and pack orders in the most efficient and fair way possible i.e. chronologically. If you have a big or special event coming up, I definitely recommend ordering with plenty of time for processing and shipping!

  • Is it possible to gift-wrap my order?

Yes! Just write in the notes field that you will like your purchased item wrapped as a gift!

  • Can I send a small note or card with my order?

Yes! Write your message in the notes field, and it will be written for you on a card. This way your calendar will be accompanied with your wishing card enclosed!

  • Can I have my personal wish embroidered on the cover of the calendar?

Yes! Write your wish in the notes field, and I will embroider it on the cover!


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